Return & Exchange Policy

 

We Working with No Refund Policy [Expect some issues like customer received a different product, different size or the product is out of stock ], and if the customer received a different product, for this the customer has to provide us with the unboxing video of the received package.

 

Tavsi online allows only the Replacement & Exchange of the items within 7 days from the day of the delivery. The replacement & exchange request after this period will not be possible.

• All items received at our courier address will undergo a quality check. If the item does not pass the quality check and find to be used, washed, altered, and/or tampered, we will not initiate a return/exchange/refund.
• The returned item must be in the original condition and must be unused, unwashed, undamaged, and unaltered We accept items with original tags, invoices, & proper packaging intact. If you fail any of these terms, a return or exchange will not be possible at all.
• We do not accept any return & exchange requests for an altered item available on our online store.
• Once your replacement & exchange request is approved, we will arrange for Reverse Pickup of the order. We will dispatch the exchange order as soon as we receive the return order at our address and it passes the quality check.
• Reverse shipping in case of exchange and replacement will only be applied if the weight of the order exceeds 1 kg.
• Return/Exchange will take 7-10 days from the date of return/exchange.

**Please note that the exchange of the item is subject to stock availability.

Terms of Cancellation

•  The buyer is eligible to cancel full or partial order prior to its dispatch from www.tavsi.in before dispatch
•  The Cancellation request of an order shall not be accepted once your order is dispatched. 

Other Information

• We request you select the refund mode carefully when you raise a return request. Refund mode once selected will not be changed in any way.
• In case of return & exchange, we will generate a new order number and will inform you of the same through an email.
• We request you pack the item properly and carefully to prevent any damage during transit.