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Frequently Asked Questions

Q: Is there any quality assurance for the items ordered?

A: Each product is delivered to the customer only after it has cleared a stringent quality check process comprising 4-5 layers of checking.

Ordering and Shipping

Q: How do I place an order on Tavsi?
A: To place an order, browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept various payment methods including Cash on delivery (COD), credit/debit cards, UPI, and other secure online payment options. Details are available at checkout.

Returns and Exchanges

Q: How do I return or exchange an item?
A: To return or exchange an item, please log in to your account, go to 'My Orders', and select the item you wish to return or exchange. Follow the instructions provided. For assistance, contact our customer support.

Product Information

Q: Are the colours of the products accurate to the pictures on the website?
A: We strive to display colours as accurately as possible. However, slight variations may occur due to monitor settings and lighting. If you have any concerns, please reach out to us before making a purchase.

Customer Support

Q: How can I contact customer support?
A: You can contact our customer support team via email at info@tavsi.in, phone at 8527694777, or live chat on our website. Visit our contact page https://tavsi.in/p/contact-us  for more details.

Q: What should I do if I encounter an issue with my order?
A: If you encounter any issues, please contact our no or email us with the detailed of your product.

Security and Privacy

Q: How secure is my personal information on Tavsi?
A: We take your privacy and security seriously. Tavsi uses advanced encryption and secure servers to protect your personal and payment information.

 

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